Top Estate & Letting Agents In The UK Announced
Michael Hodgson has been shortlisted as a TOP 10 Estate Agent in the North East Region of the Estate & Letting Agent Awards sponsored by RICS, EAT & HomeLet
The Estate & Letting Agent Awards, the largest and longest running awards in the estate & letting agent industry have announced their shortlist for 2010. Known in the trade as The Estas, the competition determines the best estate & letting agents in the country through research carried out amongst customers who are asked a series of questions about the service they have received from their agent. Over 60,000 questionnaires were sent out to customers during the competition. The regional categories are Northern Ireland, Scotland, Wales, North East & North West, Yorkshire & Humber, Wales, West Midlands, East Midlands, East of England, South West, Southern, South East and London.
The Sunderland based agency has been shortlisted as a TOP 10 estate & letting agent for both the sales and lettings categories in the North East region. The top three estate & letting agents for each region, as well as the national Grand Prix awards, will announced by Phil Spencer from Channel 4’s Location, Location at a lavish ceremony in London on 15th April. Phil said, “We must all together drive standards higher, raising the bar in terms of the quality of advice we offer and the level of customer service we deliver and the Estate & Letting Agent Awards help to do just that!” He adds, “It’s fantastic to see agents getting the credit they deserve after all the negative press they receive”.
David Dalby, Residential Director at Royal Institute of Chartered Surveyors, who support the awards said “This is the fifth year that RICS have been involved with the Estas, which we support because, unlike others, the results are based solely on customer satisfaction rather than the opinions of a judging panel. To win an Estate or Letting Agent of the Year Award, an agency has to demonstrate a consistently high level of service and, to achieve this, will be ensuring that staff follow standards of efficiency, good communication and transparency that differentiate the exceptional agent from the ordinary one.”
Nat Daniels, Publisher of Estate Agent Today, the leading trade website in the industry said “These are the only awards that really matter, because they are judged by the only people who really count – the public. Any agent looking to build reputation can do no better than to take part in this scheme.”
John Boyle, Managing Director of HomeLet who sponsor the awards said “We’re delighted to be associated with the Estas. The number of innovative agents driving improved customer service is undoubtedly increasing each year and the competition gets fiercer. It’s a real honour for everyone who has been shortlisted, not just because of the competition they face, but because the awards are judged by customers who’ve experienced their service first hand.’
